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What Our Legal Terms Actually Mean for You

aee365 operates under a clear set of terms that define your rights, our obligations, and how your account is managed.

Account Holder RightsData Handling PolicyJurisdiction-Dependent AccessWallet & Payment TermsPolicy Contact Path
aee365 What Our Legal Terms Actually Mean for You
HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

We store only the data needed to operate your account, process payments through bKash, Nagad, and Rocket, and comply with the retention obligations our policy requires. You have the right to request a copy of the data we hold, ask us to correct inaccurate information, or close your account and request deletion subject to our legal retention minimums. Security on the account side uses standard session token practice — each login generates a new session, and we recommend enabling two-factor verification if your device supports it. Cookies on the platform are limited to session, functional, and analytics types; you can adjust non-essential cookie preferences from the settings menu.

Data Access Request

You can request a full export of your account data at any time. Submit the request through support with your account ID and we will respond within the period our policy sets out.

Cookie Preferences

Non-essential cookies — analytics and preference tracking — can be turned off from the settings menu. Session cookies are required for the platform to function and cannot be disabled while you are logged in.

Account Security Practice

Each session uses a fresh token. If you notice a login you did not make, change your password immediately and contact support — we can invalidate all active sessions from our end within minutes.

Retention After Closure

When an account is closed, we retain transaction records for the minimum period required by our internal policy. After that window, personal data is deleted or anonymised in line with our stated terms.

REACH OUR TEAM

How to Contact Us About Legal or Policy Matters

If you have a question about how a specific term applies to your account — or you need to submit a formal request under our data or privacy policy — our support team handles those through direct contact channels. For account-level disputes, always include your registered mobile number and the relevant transaction ID so our team can pull the right records without delay.

Team online

Live Chat Support

Available directly in the platform — open the help icon from any page. For legal or policy questions, select 'Account & Policy' from the topic list so the right team member picks it up.

Email for Formal Requests

Send formal data requests, account closure notices, or written policy queries to our support email. Include your full registered name, account ID, and the specific policy clause you are referencing.

Account Settings Path

Some requests — transaction history export, communication preferences, linked wallet changes — can be handled directly in account settings without contacting support. Check there first before raising a ticket.

Common Legal and Policy Questions

These are the questions we get most often about how our terms apply to accounts in Bangladesh. If your question is not here, contact support directly with your account ID.

Access depends on your local law and the regions where our services are available. We cannot confirm legality for your specific situation — check the applicable rules in your jurisdiction before opening or continuing to use an account.

Linked wallet details are removed from your active profile on closure. Transaction records tied to those wallets are retained for the minimum period our policy requires, then deleted or anonymised.

Yes. Submit a data access request through support with your account ID and registered mobile number. We will send you a structured export covering your account data and transaction history.

Stop using your account and contact support to close it cleanly before the revised terms take effect. Continued use after the update notice is treated as acceptance of the new terms.

Contact support with the transaction reference from your bKash, Nagad, or Rocket app. Our team checks the payment log against your wallet record and responds with a status update directly.

Tax obligations on winnings are your responsibility under your local law. aee365 does not withhold or file tax on your behalf — consult your local rules or a tax adviser for your specific situation.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.